Q: Does Firemountain Gems offer free shipping for every order?

A: While Firemountain Gems does offer free shipping, it's only for orders over $100 in value within the contiguous United States. Orders outside of this range as well as international orders are subject to normal shipping fees.

Q: How long will it take for my order to arrive with free shipping?

A: Once your order has been processed and shipped, it typically takes 5-7 business days for delivery within the contiguous US.

Q: Can I track my package when using free shipping?

A: Yes! You will receive tracking information via email once your package has shipped.

Q: What if I need my items sooner than 5-7 business days?

A: If you need your items quickly, expedited options are available at an additional cost.

Q: Are there any exclusions to the free shipping policy?

A: A few select items such as bulk orders or heavy castings may not be eligible for free shipping due to their size or weight. Additionally, items that require special handling or packaging may incur additional costs.

Q: Do returns qualify for free shipping?

A: Unfortunately no. In most cases, return fees will be deducted from refunded amounts.

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